Privacy Policy

Osmic Technologies Pvt. Ltd. ("Osmic", "we", "us") respects your privacy. This policy explains what personal data we collect through osmic.co.in, our software products and our services, why we collect it, how we protect it and the rights you have. It is written to meet the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Under the DPDP Act, Osmic is the Data Fiduciary for the personal data described here.

• Enquiries and quotes: name, email, phone number, company, city, industry and the details you write in contact, quote, subscribe and enquiry forms.
• Customers: billing name and address, GSTIN, contact details, project requirements, and the data you give us to set up our services or software.
• Job applicants: name, contact details, experience and the resume you upload.
• Support: messages, attachments and contact details in support tickets, emails, calls and WhatsApp chats.
• Payments: payment status and transaction reference. Card, UPI and bank details are entered on our payment partner's (Razorpay) secure page; we do not see or store them.
• Website usage: IP address, browser and device type, pages visited, referring site and campaign (UTM) details, collected through cookies and similar technologies.

• To reply to your enquiry, prepare quotes and contact you about your requirement.
• To deliver, set up, support and invoice the services and software you buy from us.
• To assess job applications and contact shortlisted candidates.
• To keep the website secure, prevent spam and fraud (including Google reCAPTCHA) and fix technical issues.
• To understand how the website is used and improve it (Google Analytics and Microsoft Clarity).
• To send offers, product updates and newsletters by email or WhatsApp, only if you have agreed.
• To meet legal, tax, accounting and regulatory obligations.

We process personal data on the basis of your consent, or for the legitimate uses allowed under Section 7 of the DPDP Act, such as when you voluntarily share data for a specific purpose (for example, sending an enquiry) or when processing is required by law.

Where we rely on consent, we ask for it clearly, for example through the consent box on our subscribe form. You can withdraw consent at any time, as easily as you gave it:

• click Unsubscribe at the bottom of any promotional email;
• reply "STOP" to our WhatsApp messages; or
• email support@osmic.co.in.

Withdrawing consent does not affect processing done before you withdrew it, and we may still contact you about services you have bought.

We do not sell or rent your personal data. We share it only with:

• service providers who help us run our business, such as hosting and server providers, email delivery, payment processing (Razorpay), WhatsApp messaging, analytics (Google Analytics, Microsoft Clarity) and spam protection (Google reCAPTCHA), under obligations to use the data only for the services they provide to us;
• professional advisers such as auditors and lawyers, where necessary;
• government authorities, courts or law enforcement, when required by law; and
• a buyer or successor if our business is merged or transferred, subject to this policy.

Some providers may store data outside India. Any such transfer is made only to countries not restricted by the Government of India under the DPDP Act and with reasonable safeguards.

Cookies are small files stored by your browser. We use:

• Essential cookies to keep forms secure, remember your session and prevent spam;
• Analytics cookies (Google Analytics, Microsoft Clarity) to understand which pages are useful; and
• Campaign cookies to remember which ad or link brought you to us, so we can measure our marketing.

You can block or delete cookies in your browser settings. Some parts of the website, such as forms, may not work without essential cookies.

• Enquiries and marketing contacts: up to 3 years after our last interaction, or until you ask us to delete them or withdraw consent.
• Customer, contract and invoice records: for as long as required under tax, GST and company laws.
• Job applications: up to 12 months, unless you are hired.
• Support tickets: for the duration of the service and up to 3 years after it ends.

When data is no longer needed, we delete or anonymise it.

We follow reasonable security practices as required under Section 43A of the IT Act, including encrypted (HTTPS) connections, access only for staff who need it, password-protected admin systems, spam and abuse protection, and regular backups. No system is completely secure; if a personal data breach occurs, we will inform affected users and the Data Protection Board of India as required by law.

Under the DPDP Act you have the right to:

• get a summary of the personal data we hold about you and how we process it;
• ask us to correct, complete or update inaccurate or incomplete data;
• ask us to erase data that is no longer needed, unless we must keep it by law;
• withdraw consent at any time;
• have your grievance addressed by us; and
• nominate another person to exercise your rights in case of death or incapacity.

To use these rights, email support@osmic.co.in. We may ask you to verify your identity. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

Our website and services are meant for businesses and adults. We do not knowingly collect personal data of anyone under 18 without verifiable consent of a parent or lawful guardian. Where our school or college software processes student data, we do so on behalf of the institution, which is responsible for obtaining the required parental consent.

When schools, labs, shops or other businesses use our software (such as school ERP, SmartLab Pro, BSmart or SmartWMS Pro), the data they enter about their own customers, patients or students belongs to them. We process it only to provide, host and support the software, under their instructions, and keep it confidential.

Our website may link to other websites, such as payment pages or social media. We are not responsible for their privacy practices, so please read their privacy policies.

In line with the Information Technology Act, 2000, the rules made under it and the Digital Personal Data Protection Act, 2023, you can contact our Grievance Officer for any concern about your personal data or our services:

Grievance Officer, Osmic Technologies Pvt. Ltd.
A-1 Basant Bahar Colony, Gopalpura Mode, Tonk Road, Jaipur, Rajasthan 302018
Email: support@osmic.co.in (subject: "Grievance") · Phone: +91-141-3198127 (Monday to Saturday, 10 AM – 7 PM)

We acknowledge grievances within 48 hours and aim to resolve them within 30 days, or within any shorter time required by law.

Osmic Technologies Pvt. Ltd.
Jaipur (registered office): A-1 Basant Bahar Colony, Gopalpura Mode, Tonk Road, Jaipur, Rajasthan 302018
Mumbai office: Bhuleshwar Market, Mumbai, Maharashtra
Email: support@osmic.co.in · Phone: +91-8905405550, +91-141-3198127

We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. Significant changes will be highlighted on this page.