Refund & Cancellation Policy

This policy explains how cancellations and refunds work for services and software bought from Osmic Technologies Pvt. Ltd. ("Osmic", "we", "us"). It is written in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Where a signed proposal, quotation or agreement for your project says something different, that document applies.

• Before work starts: if you cancel before we begin work, the advance is refunded in full, minus any third-party costs already paid on your behalf (such as domain, theme or plugin purchases).
• After work starts: the booking advance is not refundable, because it covers planning, design and development time already reserved for your project.
• Milestone payments: payments for milestones that have been delivered are not refundable. If you cancel mid-project, you pay for work completed up to the cancellation date and we hand over that work; any amount paid for work not yet started is refunded.
• If we cannot deliver: if Osmic is unable to deliver the agreed scope, we refund the amount paid for the undelivered part.

• You can cancel and get a full refund within 7 days of payment if the software has not yet been installed or activated and setup, data import or training has not started.
• Once the software is installed, activated or set up with your data, the licence fee is not refundable, because the licence has been delivered.
• Customisation, data migration and training charges are not refundable once the work is done.
• Annual support, hosting or renewal charges, where applicable, are not refundable after the renewal period starts.

• Monthly services are billed in advance and can be cancelled with 15 days' written notice by email.
• Fees for a month that has already started are not refundable; you will not be billed for months after the notice period.
• Advertising budgets paid to Google, Meta, Amazon, Flipkart or other platforms are spent on those platforms and are not refundable by Osmic.
• SEO and marketing results depend on factors outside our control, such as search engine algorithms and competition, so refunds are not given on the basis of rankings or sales results.

• Domain registrations and renewals cannot be cancelled or refunded once registered, as per registrar rules.
• Web hosting and server plans can be cancelled within 7 days of first purchase for a full refund of the hosting fee (domain and SSL charges excluded). After that, no refund is given for the current billing period.
• SSL certificates are non-refundable once issued.

If money is debited twice, or debited for a payment that failed, email support@osmic.co.in with the transaction reference. Once confirmed, the extra or failed amount is refunded in full.

• Email support@osmic.co.in or raise a ticket at osmic.co.in/support with your name, invoice number, the service or product and the reason.
• We acknowledge your request within 48 hours and confirm the decision within 7 working days.
• Approved refunds are made to the original payment method within 7 working days of approval. Your bank may take a few more days to show the credit.

In line with the Information Technology Act, 2000, the rules made under it and the Digital Personal Data Protection Act, 2023, you can contact our Grievance Officer for any concern about your personal data or our services:

Grievance Officer, Osmic Technologies Pvt. Ltd.
A-1 Basant Bahar Colony, Gopalpura Mode, Tonk Road, Jaipur, Rajasthan 302018
Email: support@osmic.co.in (subject: "Grievance") · Phone: +91-141-3198127 (Monday to Saturday, 10 AM – 7 PM)

We acknowledge grievances within 48 hours and aim to resolve them within 30 days, or within any shorter time required by law.

Osmic Technologies Pvt. Ltd.
Jaipur (registered office): A-1 Basant Bahar Colony, Gopalpura Mode, Tonk Road, Jaipur, Rajasthan 302018
Mumbai office: Bhuleshwar Market, Mumbai, Maharashtra
Email: support@osmic.co.in · Phone: +91-8905405550, +91-141-3198127