Interactive Voice Response (IVR)
Interactive Voice Response (IVR) is an automated telephony system
that interacts with callers, gathers information and routes calls to the
appropriate recipients. An IVR system (IVRS) accepts a combination of voice
telephone input and touch-tone keypad selection and provides the appropriate
responses in the form of voice, fax, callback, email and other contact methods.
An IVR assists the user through a series of pre-programmed prompts. These
prompts can be pre-recorded or be a combination of pre-recorded and
sophisticated computerized speech and can also further direct the caller to a
live customer service representative. In some cases, it may be forwarded to a
voicemail box or even a message from the customer recorded and emailed to the
customer service team.
Features of IVR
Smooth to Configure Messages
Multi Level IVR ERA
Speech IVR
Mobility
Reports & Analytics
IVR Benefits
Make your call professional
Standardize customer support
Prioritize consumer calls
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